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SSM Health Express Virtual Care

Online Health Care that Fits Your Schedule & Budget

Affordable and available to anyone - with or without insurance. Choose between two options - video visit to quickly connect with a provider virtually or an e-visit form to receive a treatment plan via MyChart message. Please note, e-visits are now part of MyChart. If you do not have an SSM Health MyChart account, you will be asked to register for one as part of your visit.

Start a video visit
Start an e-visit
Doctor providing online care in the computer

Quality Care from the Comfort of Home

Receive treatment online for minor illnesses

Convenient
Choose between two virtual care options;
daily from 6 am - 10 pm.*
Fast
Receive a treatment plan in less than an hour.
Affordable
Maximum out of pocket is $41 - $61; less depending on insurance.**
Trusted
Over 250,000 satisfied patients treated online.

When should you seek virtual care?

Sore throat, coughing, sneezing, or a questionable rash? Both e-visits and video visits are available to anyone two years and older for a variety of minor illnesses. Learn more about the conditions we treat.

If your health concern cannot be addressed, you will not be charged.

When to seek other care options

Not all conditions are best diagnosed or treated through virtual care. If you need any of the following, we recommend reaching out to your healthcare provider.

  • Treatment of chronic conditions.
  • Medication changes.
  • Medical consultation.
  • Emergency care. If you are experiencing a medical emergency, call 911.
Man with ear ache talking to doctor on computer

Your Online Care Options

SSM Health offers two different options for online care. Learn more to find out which care is best for you and your family. Some conditions require on-site testing, such an X-ray or blood draw, to diagnose. You may be directed to a lab or urgent care location for a test prior to treatment.

VIDEO VISIT
Quickly connect with an SSM Health provider via video conference. The video service can provide better visual input on rashes, sore throats, and coughs.
How it works:
  • Login or register for a MyChart account
  • Answer a few quick questions about your symptoms
  • Choose whether you want to be notified via text or email when a provider is ready to see you
  • Connect with a provider via video in less than 20 minutes
Cost: $61 or less depending on your insurance.
Hours: Daily, 6 AM - 10 PM
Wait time: Averages 20 minutes (during operating hours)
If your health concern cannot be addressed through a video visit, you will not be charged.
Start a video visit now
E-VISIT
Fill out a short questionnaire to receive a treatment plan from an SSM Health provider.
How it works:
  • Login or register for a SSM Health MyChart account
  • Fill out a short questionnaire to address minor medical concerns
  • After completing, you'll receive a message within MyChart reviewing your health care plan and any medication or follow-up care needed
Cost: $41 or less depending on your insurance.
Hours: Daily, 6 AM - 10 PM
Wait time: less than an hour (during operating hours)
If your health concern cannot be addressed through an e-visit, you will not be charged.
Start an e-visit now

Is SSM Health Express Virtual Care Right for You?

There is a lot to balance in day-to-day life, and sometimes an illness pops up unexpectedly — we have you covered. Please note, all patients must be physically located in MO, IL, OK or WI at the time of the visit. No insurance required. Use the symptom checker to find the right level of care.

Common conditions we treat via virtual care:

  • Allergies
  • Cold, cough, flu, fever
  • COVID-19
  • Diaper rash
  • Head lice
  • Heartburn
  • Minor aches, pains, infections
  • Minor cuts, scrapes, burns
  • Minor sprains & strains
  • Pink Eye
  • Sinus Infections
  • Skin conditions:
    • insect stings and bites
    • rashes
    • minor bumps
  • Urinary tract infections (UTI)
Family using virtual care with doctor on computer
Need to see someone quickly in person, or were you referred to an SSM Health clinic? Find an urgent care or Express Clinic near you.

Frequently Asked Questions

How do I know if on demand virtual care is right for me?
Can I speak to my existing SSM Health provider?
Can I receive medical advice for my child?
Can I use my smartphone or tablet?
Do I need insurance for virtual care?
Do you accept new patients?
Is my information secure?
Will I be receiving treatment from a licensed health professional?
What if you can't provide a diagnosis?
What types of conditions or concerns are not appropriate for virtual care?
How will I be notified when a clinician is ready to speak to me?
What if I need medication?

*SSM Health Express Virtual Care is open daily between 6 AM - 10 PM. If an e-visit or video visit request is received after hours, an SSM Health provider will try to get back to you as soon as possible during operating hours.

**Price does not include additional cost of tests or medication.